FAQ - Heirloom Rugs

Our unique selection of Heirloom rugs are authentic pieces that will stand the test of time.  Designed to be passed down through generations, these timeless hand knotted rugs are made to last.  Our team can assist with sourcing the perfect rug for your home.

General

  1. Can you source a specific rug for me?
    Yes.  We can source a rug to suit your home taking into account your style and requirements.  Please contact us to discuss rug sourcing.

  2. I need assistance choosing a rug, can you help?
    Yes.  If you would like advice on a size, style or colour please contact us and we will assist in making the right selection.

  3. Where do your rugs come from?
    Our rugs are sourced from traditional makers who are experienced in the craft of traditional rug making.  We have a selection of rugs from Afghanistan and Turkey that are hand crafted to provide decades of enjoyment.

  4. What is a Vintage Rug?
    Our Vintage rugs have lived a little before they make their way to your home.  Generally ranging in age from 50-70 years these rugs are one off pieces that are full of character and move beyond trends as a classic piece that never goes out of style.  Occasionally our Vintage rugs have been repaired in some places over time adding a beautiful and unique element that adds to the appeal of an authentic Vintage rug.   All Vintage rugs are cleaned before making it to our Showroom

  5. Are the rugs online available to view in your Showroom?
    Yes.  All rugs available online are available to view in our Melbourne Showroom.

  6. Do you sell underlay for rugs?
    Yes.  Please contact us to order and allow 3-4 days leadtime.

Care

  1. How do I care for my rug?
    Minimal care is required to care for our rugs due to the quality.  Simply vacuum with the pile, not against.  Please avoid vacuuming the fringe and edges to prolong the life of your rug.  Please do not use harsh vacuum attachments, regular vacuuming with the pile is sufficient to clean your rug.

  2. I have spilled something on my rug, what do I do?
    Use a spoon to scrape the spill off the rug.  Do not scrub or use rug/carpet cleaning products as these may damage your rug.  Blot with a damp light coloured towel immediately and allow adequate ventilation to dry.  

  3. How do you clean a rug?
    If you require professional rug cleaning in Melbourne please contact us to arrange a quote.  Your rug can be dropped off in the showroom and picked up once professionally cleaned.

  4. Can my rug be repaired?
    This depends on the type of rug.  Please contact us with an image of the damage and we will get back to you with a quote if repair is possible.

Delivery

  1. Where do you deliver?
    We offer Free Delivery Australia Wide.  For International Deliveries please contact us for a quote.

  2. How much is delivery?
    Our rugs are delivered Free in Australia. Please contact us with your shipping address for a quote for International Delivery.